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Account Setup & Email on file.
a. We will setup your
account after we have received payment and we and/or our payment
partner(s) have screened the order(s) incase of fraud. It is YOUR
responsibility to provide us with an email address which is not @ the
domain(s) you are signing up under. If there is ever an abuse issue or
we need to contact you the primary email address on file will be used
to do so. It is YOUR responsibility to ensure the
email address on file is current or up to date at all times
2.) Content
a. All services provided
by us may only be used for lawful purposes. This includes, but not
limited to: copyrighted material, material we judge to be threatening
or obscene, pornography. The laws of the state of Texas and the United
States of America apply.
b. Examples of
unacceptable material:
IRC Bots
File upload sites (ex.
rapidshare.com )
Warez Sites
Pirated Software
Hate sites
Hack programs and archives
Proxy Scripts / Anonymizers
3.) Zero Tolerance Spam Policy
a. We take a zero
tolerance stance against sending of unsolicited e-mail, bulk emailing,
and spam. "Safe lists" and "double optin" will be treated as spam. Any
user who sends out spam will have their account terminated without
notice.
b. We reserve the right
to require changes or disable as necessary any web site, account,
database, or other component that does not comply with this policy, at
its sole discretion. We also reserves the right to make any such
modifications in an emergency at our sole discretion.
c. We reserve
the right to charge the holder of the account used to send any
unsolicited e-mail a clean up fee. This cost of the clean up fee is
left entirely to the discretion of KryptoniteHost.com. All rights
reserved.
4.) Payment Information
a. You agree to supply
appropriate payment for the services received from us, in advance of
the time period during which such services are provided. You agree that
until and unless you notify KryptoniteHost.com of your desire to cancel
any or all services received, those services will be billed on a
recurring basis.
b. We reserve the right
to change the monthly payment amount and any other charges at anytime.
c. All
payments that are due and not received on the specified date of
invoice will have 3 days to pay invoice. If payment is still not
received after the 1st late day then a $5.00 late charge will be added
on to the total price for that month and a account suspension will
occur.
If payment is not received within 3 days then your account will
be
terminated with or without notice.
5.) Backups and Data Loss
a. Your use of the
service is at your sole risk. We are not responsible for files and data
residing on your account. You agree to take full responsibility for
files and data transferred and to maintain all appropriate backup of
files and data stored on our servers.
6.) Cancellation and Refunds
a. We reserve the right
to cancel the account at any time. We do not offer
refunds for breech of our terms of service.
b. Customers may cancel
at any time. We give you an unconditional 30 day money back
guarantee on managed shared hosting, and reseller solution's. Refund
requests after 30 days will be refunded on a prorated basis of any
unused time.
c. Only first-time
accounts are eligible for a refund. For example, if you've had an
account with us before, cancelled and signed up again, you will not be
eligible for a refund or if you have opened a second account with us.
7.) Resource Usage
Users may not initiate the following:
a) Use 25% or more of system resources for
longer then 90 seconds. There are numerous activities that could cause
such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run any type of interactive real-time
chat applications that require server resources. Remotely-hosted
services are fully allowed.
c) Run stand-alone, unattended server-side
processes at any point in time on the server. This includes any and all
daemons, such as IRCD.
d) Run any software that interfaces with an
IRC (Internet Relay Chat) network.
e) Run any gaming servers such as
counter-strike, half-life, battlefield1492, etc
8.) Bandwidth Usage
a. You are allocated a
monthly bandwidth allowance. This allowance varies depending on the
hosting package you purchase. Should your account pass the allocated
amount we reserve the right to suspend the account until the start of
the next allocation, suspend the account until more bandwidth is
purchased at an additional fee, suspend the account until you upgrade
to a higher level of package, terminate the account and/or charge you
an additional fee for the overages. Unused transfer in one month cannot
be carried over to the next month.
9.) Money back Guarantee
a. On dedicated servers,
and colocation no full refund will be honored, the 30 day money back
guarantee does not apply. We reserve the right to refund a prorated
amount or no refund at all.
10.) Price Change
a. The amount you pay for
hosting will never increase from the date of purchase. We reserve the
right to change prices listed on our site, and the right to increase
the amount of resources given to plans at any time.
11.) Indemnification
a. Customer agrees that
it shall defend, indemnify, save and hold us harmless from any and all
demands, liabilities, losses, costs and claims, including reasonable
attorney's fees asserted against us, its agents, its customers,
officers and employees, that may arise or result from any service
provided or performed or agreed to be performed or any product sold by
customer, its agents, employees or assigns. Customer agrees to defend,
indemnify and hold harmless any liabilities arising out of;
(1) any injury to person or property caused by any products sold or
otherwise distributed in connection with us; (2) any material supplied
by customer infringing or allegedly infringing on the proprietary
rights of a third party; (3) copyright infringement and (4) any
defective products sold to customers from KryptoniteHost.com's servers.
12.) Disclaimer
a. We will not be
responsible for any damages your business may suffer. We make no
warranties of any kind, expressed or implied for services we provide.
We disclaims any warranty or merchantability or fitness for a
particular purpose. This includes loss of data resulting from delays,
no deliveries, wrong delivery, and any and all service interruptions
caused by us and our employees.
13.) PHP Files
a. PHP file's uploaded in
attempt to steal root access will be logged and may result in a loss of
hosting with no refund payment.
]14.) Changes to the TOS
These terms are subject to change at any
time without notice.
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